Privacy Policy

1. Introduction

Texas Regional Bank (“TRB Bank,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

• Personal Data: Name, address, email, phone number, date of birth, Social Security Number (required for account opening).
• Account Data: Account numbers, balances, transaction history, credit card details.
• Technical Data: IP address, browser type, device identifiers, log files, cookies (see our Cookie Policy).
• Location Data: Approximate location from IP when using location-based features.
• Zelle Data: Transfer details via Zelle integration.

3. How We Use Your Information

• Provide and manage accounts, online banking, and credit card services.
• Process transactions, Zelle transfers, and payments.
• Communicate updates, alerts, and marketing offers.
• Ensure compliance with legal and regulatory requirements.
• Enhance, analyze, and improve products, services, and website performance.

4. Sharing Your Information

• Service Providers: Third-party vendors for servicing and analytics.
• Affiliates: TRB Trust affiliates for fiduciary services.
• Regulators & Law Enforcement: When required by law.
• Mergers & Acquisitions: In connection with asset transfers.

5. Data Security

We implement industry-standard technical and administrative safeguards, including SSL/TLS encryption for all online banking services.

6. Your Privacy Rights

• Access, correct, or delete your data: [email protected].
• Opt out of marketing emails via “unsubscribe” links.
• Withdraw cookie consent via our Cookie Policy controls.

7. Contact Us

Questions? Reach out at:

• Email: [email protected]
• Phone: (800) 616-5443
• Address: 5800 Granite Parkway, Suite 150, Plano, TX 75024, USA